At Daftar Takaful, accessible from https://daftartakaful.com, we respect your privacy and are committed to protecting the personal information you provide when using our website or contacting us.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you regarding your personal information.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Submit an enquiry or application through our website;

• Request information about takaful plans or services;

• Contact us through WhatsApp, email, telephone, or other communication channels; or

• Otherwise communicate with us regarding our services.

Depending on your enquiry, this information may include:

• Name;

• Phone number;

• Email address;

• Information related to your enquiry or takaful requirements; and

• Any other information you voluntarily provide to us.

Please avoid submitting sensitive personal information unless it is necessary for your enquiry or application.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages visited;

• Date and time of access;

• Referring website or source; and

• General interaction with our website.

This information may be collected through cookies, analytics technologies, server logs, and similar technologies.

We use this information to understand how visitors use our website, improve website performance, measure marketing effectiveness, and maintain the security of our services.

3. How We Use Your Information

Information collected through this website may be used to:

• Respond to your enquiries;

• Provide information about takaful plans and related services;

• Assist with your request or application;

• Contact you regarding your enquiry;

• Provide customer support;

• Improve our website and services;

• Measure website and advertising performance;

• Prevent fraud, abuse, or security threats; and

• Comply with applicable legal or regulatory requirements.

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without an appropriate basis or your consent where required.

4. WhatsApp and Other Communication Services

Our website may provide links or buttons that allow you to contact us through third-party communication platforms such as WhatsApp.

When you choose to communicate with us through a third-party service, your interaction may also be subject to that service provider’s own privacy policy and terms.

We recommend reviewing the privacy policies of any third-party services you choose to use.

5. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with the website.

We may also use third-party analytics and advertising technologies, including services provided by Google, to measure website traffic, visitor interactions, and the effectiveness of advertising campaigns.

These technologies may collect information such as your device information, browser information, IP address, pages visited, and interactions with our website.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Google Services

Our website may use Google services such as Google Analytics, Google Tag Manager, Google Ads measurement technologies, or other Google services.

These services may use cookies or similar technologies to collect information about website usage and interactions.

Information collected by Google is handled according to Google’s own privacy policies and applicable service terms.

7. How We Share Your Information

We do not sell or rent your personal information.

Your information may be shared where reasonably necessary with:

• Relevant takaful service providers or parties involved in handling your enquiry or application;

• Technology, hosting, analytics, or communication service providers supporting our website and services;

• Professional advisers where necessary; or

• Government authorities, regulators, or other parties where disclosure is required by law.

Where third-party service providers process information on our behalf, we expect them to handle the information appropriately and only for the purposes for which it was provided.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, or protect our legitimate interests.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

9. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Subject to applicable Malaysian laws, you may contact us to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete personal information;

• Request that certain personal information be deleted where applicable;

• Withdraw consent where processing is based on your consent; or

• Ask questions about how your personal information is handled.

Certain information may need to be retained where required for legal, regulatory, security, or legitimate business purposes.

11. External Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website and services are not intentionally directed at children.

If we become aware that personal information from a child has been collected inappropriately, we will take reasonable steps to address the matter in accordance with applicable requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through the contact methods provided on Daftar Takaful:

Website: https://daftartakaful.com

You may also contact us using the WhatsApp or other contact options provided on our website.